Last updated: August 18, 2026

1. Agreement to Terms

By accessing or using the digital memorial platform available at rip.gd (“Service”, “Platform”, “Website”), you agree to be bound by these Terms and Conditions and our Privacy Policy. Use of the Service for paid plans or paid features constitutes explicit agreement to these Terms. If you do not agree, do not use the Service.

2. Service Description

The Platform provides a digital environment for creating, storing, managing, and sharing memorials. Subscription tiers include:

• Basic Plan: 10-year digital preservation (Free).
• Legacy Plan: 100-year digital preservation ($100).
• Infinity Plan: digital preservation without a scheduled expiration date ($5,000), including optional DNA preservation and GPS mapping.

Features and technical specifications may change at the Platform’s discretion to maintain service quality. Additional paid features may be offered separately and may have their own pricing and usage conditions.

3. User Accounts

3.1 Registration and Security

You must register an account to use the Service. You are responsible for maintaining login confidentiality and for activities conducted through your account. You must notify the Company promptly of unauthorized access or suspected account compromise via the official contact form.

The Service is intended for individuals who are at least eighteen (18) years of age or the age of legal majority in their jurisdiction. By registering and using the Service, you represent and warrant that you meet this requirement.

3.2 Moderation Policy

All memorials are subject to review by the Platform administration. Publication occurs only after approval. The Platform does not guarantee compliance with local laws; users remain responsible for all legal obligations regarding their content.

4. Content Guidelines

4.1 Acceptable Use

All uploaded content must be accurate, respectful, and lawful. You must have the rights, permissions, or lawful authority necessary to provide images, videos, documents, text, DNA material, and GPS information you submit. You are responsible for obtaining any consent or authorization required by applicable law.

4.2 Prohibited Content

Users may not upload:

• Fraudulent memorials or impersonation of others.
• Hate speech, unlawful discriminatory content, or offensive imagery.
• Commercial advertising, spam, or unauthorized promotions.
• Third-party copyrighted or protected content without the necessary permission or legal basis.

The Platform may restrict, remove, or refuse content that violates these Terms, applicable law, intellectual property rights, privacy rights, or reasonable platform safety standards. Where appropriate, the Company may suspend or terminate the associated account in accordance with Section 12.

5. Payments, Refunds, and Internal Wallet

5.1 Wallet System

Users may fund an internal wallet via PayPal or other supported payment methods. Wallet balance is used for memorial publication, service activations, gifts, scheduled gifts, or other additional features. The internal wallet is a payment mechanism for Platform services and does not constitute a bank account, deposit account, or general-purpose financial account.

Any unused cash balance remaining in the internal wallet may be refunded to the User upon closure of the User's account, subject to applicable payment-processing, banking, currency-conversion, and intermediary-bank fees. Refunds will generally be made to the original payment method where reasonably possible. Promotional credits, bonus balances, or other non-cash credits are not refundable unless expressly stated otherwise.

5.2 Pricing and Changes

Current prices are displayed on the Platform and in the Public Offer. Changes to prices apply to future purchases, top-ups, activations, or renewals unless otherwise stated. A price change will not retroactively alter a completed transaction.

5.3 Refund Policy

• Published Digital Services: Refunds for a successfully delivered and published memorial are generally not available after the applicable funds have been deducted from the internal balance.
• Completed Gifts and Promotional Features: Charges for gifts, flowers, scheduled gifts, highlights, promotions, or similar features that have already been successfully provided or activated are generally non-refundable.
• Scheduled Gifts: A scheduled gift that has not yet been processed may be cancelled or disabled by the User before the applicable scheduled transaction, subject to the functionality available on the Platform. Once a scheduled gift has been successfully placed, the applicable charge is generally non-refundable.
• Exceptions: Refunds may be available where required by applicable law or where the transaction involved an unauthorized charge, duplicate charge, billing error, or the Company failed to provide the purchased service.
• Top-Up Errors: Users should report mistaken top-ups, technical billing errors, unauthorized charges, or duplicate charges through the official Contact Form. Each case will be reviewed individually within 14 business days.
• Unused Cash Balance: Unused cash balance is handled in accordance with the Wallet System and the Public Offer.

5.4 Scheduled Reminders and Automatic Gifts

The Platform may provide a scheduling feature that allows Users to receive email reminders concerning memorials saved in their favorites and, where enabled by the User, to automatically place gifts on those memorials. The feature may also allow Users to create custom recurring schedules for selected memorials.

Schedule features are optional and are disabled by default. A User may enable or disable available scheduling options through the User's account settings. Email reminders do not create a payment obligation unless the User has separately enabled an automatic gift option.

For memorials saved in a User's favorites, available automatic reminders may relate to the memorial's recorded birthday or passing anniversary. The availability and operation of these reminders depend on the information stored on the applicable memorial.

Where the User enables an automatic birthday or passing-anniversary rose, the rose is scheduled to be placed one day before the applicable memorial date and remains active for three (3) days. The total charge for this scheduled three-day rose is $5, unless the Platform displays a different applicable price before the transaction.

The User may also create a custom schedule by selecting an eligible memorial, a date, a gift, a duration, and whether an email reminder should be sent. Where a gift is selected, the schedule may repeat annually until the User disables or deletes it, or until the schedule otherwise becomes inactive under these Terms or the applicable Platform rules.

5.5 Authorization for Scheduled Gift Charges

By enabling an automatic gift option or creating a recurring schedule that includes a paid gift, the User expressly authorizes the Platform to use the User's available Wallet balance to pay for each scheduled gift when the schedule is processed.

The User understands that scheduled gifts may result in repeated charges over time. The amount charged for each occurrence will be based on the selected gift, duration, and applicable price displayed by the Platform at the time the schedule is created or otherwise communicated to the User.

The User is responsible for maintaining sufficient Wallet funds for scheduled gifts. The Platform does not require the User to maintain a particular minimum balance unless otherwise stated.

If the available Wallet balance is insufficient when a scheduled paid gift is due, the gift will not be placed. The Platform may notify the User by email of the unsuccessful attempt, and the applicable automatic-gift option may be disabled. The User may enable the option again after adding sufficient funds, subject to the available Platform functionality.

The Platform will not intentionally place a paid scheduled gift without sufficient funds in the User's Wallet and will not create a negative Wallet balance solely as a result of a scheduled gift unless such functionality is expressly disclosed to the User before activation.

The User may disable or delete an active schedule through the available account controls. Disabling or deleting a schedule prevents future scheduled transactions but does not reverse or refund a gift that has already been successfully processed.

The User is responsible for reviewing the selected memorial, date, gift, duration, and notification settings before activating a schedule. The Platform is not responsible for a User's selection of an incorrect memorial, incorrect date, gift, duration, or other scheduling parameter.

A scheduled gift is dependent on the continued availability and status of the applicable memorial and the relevant Platform features. If a memorial becomes unavailable, is removed, restricted, deleted, or otherwise cannot receive the selected gift, the Platform may skip the scheduled action without placing the gift.

The Platform may modify, suspend, discontinue, or restrict scheduling functionality where reasonably necessary for technical, operational, security, legal, payment-processing, or service-related reasons. Where practical, the Platform may provide notice of material changes affecting active schedules.

Scheduled reminders and automatic gifts are provided as an optional convenience feature. The Platform does not guarantee uninterrupted or error-free execution of every scheduled action, including where affected by technical failures, payment-provider interruptions, incorrect or unavailable memorial information, account restrictions, insufficient funds, maintenance, or circumstances beyond the Company's reasonable control.

6. Memorial Duration and Expiration

Memorials remain active according to the selected plan. Basic memorials have a 10-year term and Legacy memorials have a 100-year term. Upon expiration, the memorial may be hidden from search and public view, and the User may be notified about renewal options.

For the Infinity Plan, “Permanent” means that the memorial is intended to remain available indefinitely, without a scheduled expiration date, for as long as the Platform continues to operate and subject to the Public Offer, these Terms, applicable law, and the terms of the Infinity plan. “Permanent” does not constitute a guarantee that the Platform, Company, or third-party infrastructure will exist forever or until the end of the world or the universe.

6.1 Data Deletion

If a User explicitly initiates deletion of a memorial, the memorial enters a 180-day retention period. During this period, the memorial is inaccessible to the public and is retained securely by the Company. After the 180-day period, memorial content and associated data that the Company is not legally required or otherwise permitted to retain will be permanently deleted in accordance with the Data Deletion Policy.

Physical DNA samples are not treated as ordinary digital memorial data and are handled according to the separate DNA Preservation Agreement and applicable partner-laboratory procedures. The Company may retain limited records where required by law, for accounting, security, fraud prevention, dispute resolution, or the establishment, exercise, or defense of legal claims.

7. Digital Testament Feature

The “Digital Testament” is a technical feature that allows users to designate instructions or a trusted contact for management of Platform settings and memorial visibility after a defined period of inactivity. It is NOT a legally binding Last Will and Testament, testamentary trust, estate plan, or substitute for a legally valid will under Massachusetts law or the law of any other jurisdiction. The Company acts only as a technical operator of Platform settings and does not provide legal, financial, inheritance, or estate-planning advice.

8. DNA Preservation Service

The Infinity Plan may include an optional DNA preservation service through a certified independent partner laboratory. Physical DNA preservation is provided only under a separate written DNA Preservation Agreement. That agreement governs the physical sample, laboratory storage, handling, disposition, destruction, replacement, transfer, and other terms specific to biological material. In the event of a conflict between these Terms and the DNA Preservation Agreement concerning the physical DNA sample, the DNA Preservation Agreement shall control to the extent permitted by applicable law.

8.1 Nature of the Service (Genealogical Archival Only)

The Platform provides a digital management interface and facilitates the physical storage of biological assets strictly for genealogical, historical, and memorial preservation. Disclaimer: The Platform is NOT a medical facility, healthcare provider, or biotechnology laboratory. We do not provide DNA sequencing, medical diagnostics, genetic testing, or cloning services. The material is stored "as is" solely as a physical historical artifact.

8.2 User Representations and Warranties

By submitting a biological sample, you represent and warrant, to the extent permitted by applicable law, that:

• You have the legal right or authorization required to submit the sample;
• The collection and submission do not violate any laws applicable to you;
• The sample does not contain infectious or hazardous pathogens.

8.3 Confidential Third-Party Depository (Blind Storage)

Physical DNA samples may be stored by a confidential third-party laboratory or depository selected by the Company. The Company may limit disclosure of the precise storage location and security details for legitimate security, privacy, and operational reasons. Information may nevertheless be disclosed where required by applicable law, court order, regulatory requirement, or the separate DNA Preservation Agreement.

8.4 Disposition of Biological Material

Disposition of a physical DNA sample will be handled according to the separate DNA Preservation Agreement and applicable laboratory procedures. The Company does not guarantee that a requested transfer to a particular person will be legally or technically possible. Where no valid disposition instruction applies, the sample may be securely disposed of in accordance with the DNA Preservation Agreement, applicable law, and laboratory procedures.

8.5 Assumption of Risk for Biological Material

Although reasonable preservation and security measures are used through qualified partners, the long-term physical integrity and viability of biological material cannot be guaranteed. The Company is not responsible for loss, degradation, destruction, or unavailability of biological material caused by circumstances beyond its reasonable control, including force majeure or failures of independent third-party laboratories, except to the extent liability cannot lawfully be excluded or limited.

9. Intellectual Property

You retain ownership of uploaded content. By publishing, you grant the Platform a worldwide, non-exclusive, revocable license to host, display, and store your content for Service provision. This license terminates automatically upon content deletion or account closure.

10. User Responsibility and Liability

You are solely responsible for the content you upload and for the settings and instructions you provide when using optional Platform features. The Platform is not liable for user content, legal disputes arising from content, or user violations of local or international law.

11. Platform Disclaimers and Limitation of Liability

The Service is provided “AS IS” and “AS AVAILABLE.” The Platform is not liable for:

• Direct, indirect, incidental, special, or consequential damages.
• Data loss due to hardware failure, cyberattacks, third-party disruptions, or user errors.
• Failure or delay of optional scheduled reminders or automatic gifts caused by insufficient funds, incorrect user settings, unavailable memorials, payment-provider interruptions, technical failures, maintenance, or circumstances beyond the Company's reasonable control.

12. Suspension and Termination

The Company may suspend or terminate an account, memorial, or access to any part of the Service if the User materially violates these Terms, the Public Offer, applicable law, intellectual property rights, payment rules, or platform safety requirements, or engages in fraud, unauthorized payment activity, abuse, or other conduct that may materially harm the Platform or other users. Where reasonably practicable, the Company may provide notice and an opportunity to remedy the violation.

Suspension or termination may also prevent pending scheduled reminders or automatic gifts from being processed. Upon account closure or termination, refundable unused cash balance will be handled in accordance with Section 5.1 and the Public Offer. Memorial content will be handled in accordance with Section 6 and the Data Deletion Policy. Physical DNA material will be handled in accordance with the separate DNA Preservation Agreement.

13. Modifications to Terms

The Company may update these Terms from time to time. The current version will be posted on the Platform with its effective or updated date. Continued use of the Service after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law. Changes will not retroactively modify completed transactions or materially alter the core obligations of an already-purchased paid plan during its stated term, except where reasonably necessary for legal compliance, security, or circumstances beyond the Company's reasonable control.

14. Governing Law and Dispute Resolution

These Terms and the Public Offer shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict-of-law principles, except to the extent mandatory law of another jurisdiction applies.

Before starting formal legal proceedings, the User should first contact the Company in writing through the Contact Form and provide a reasonable opportunity to investigate and attempt to resolve the dispute in good faith. To the maximum extent permitted by law, disputes that cannot be resolved informally shall be handled in the competent courts of Massachusetts, subject to any mandatory jurisdiction, venue, arbitration, or consumer-protection rights that cannot lawfully be waived.

15. Contact and Support

For legal inquiries, technical support, or questions regarding these Terms, use the official communication channel.