Last updated: September 01, 2026

1. Introduction

RIP | Generations Digital respects your privacy and provides mechanisms for requesting deletion of personal data, subject to applicable law and legitimate reasons for retaining certain information. This policy explains how to request deletion, what happens to your account and memorial content, and which information may need to be retained after a deletion request.

Data deletion is separate from any contractual, payment, refund, or other rights and obligations that may continue after an account is closed.

2. How to Request Data Deletion

You may request deletion of your personal data through the following methods:

• Account Dashboard: If the deletion function is available in your account settings, you may initiate account deletion there. The account and associated public content will be placed into the applicable deletion process and removed from public access.
• Manual Request: If you cannot access your account or the self-service deletion option is unavailable, submit a request through our Contact Form. We may request reasonable information to verify that the request is being made by the account holder or an authorized person.

We generally process verified deletion requests within a reasonable period and, where appropriate, within the time required by applicable data-protection law. The time required may vary depending on the nature and complexity of the request.

3. What Happens to Your Data

When a verified deletion request is completed, personal data and content that we are not required or permitted to retain will be deleted, anonymized, or otherwise removed from our active systems as appropriate.

• Account Information: Account details such as your name, email address, profile information, and authentication-related data will be deleted or anonymized where appropriate.
• Memorial Content: Memorial biographies, photographs, videos, memorial links, and other user-submitted content associated with the deleted account may be removed from public and active systems.
• Private Content: Private memorial materials, Digital Testament information, and other restricted content will be deleted where applicable, subject to any lawful retention requirement.
• Location Information: GPS coordinates and other location information associated with deleted content will be removed or anonymized where applicable.
• Wallet and Transaction Records: Account balances and unused Wallet funds are handled separately under our Refund Policy and applicable Terms. Transaction, payment, accounting, fraud-prevention, security, and dispute records may be retained when necessary to comply with legal, tax, accounting, payment-provider, or legitimate security requirements.

4. Deletion, Backups, and Retained Data

Deletion from active systems and deletion from backups are separate processes. To protect system integrity and prevent accidental loss, encrypted backups may retain limited copies of information for a temporary period.

• Public Access: Once the deletion process begins, affected account and memorial content will be removed from public access as soon as reasonably practicable.
• Active Systems: Data approved for deletion will be removed or anonymized from active systems as part of the deletion process.
• Backups: Limited copies may remain in encrypted backups for up to 180 days. Backup copies are not used to restore deleted user content except where necessary for disaster recovery, security, or system integrity. They are removed through the normal backup-retention cycle.
• Legal and Security Retention: Certain information may be retained for longer where required or permitted by law, or where reasonably necessary for legal claims, fraud prevention, payment disputes, accounting, tax compliance, security, or enforcement of our agreements.
• Physical DNA & DNA Data: Digital records relating to DNA preservation will be removed or anonymized as part of the account deletion process. However, the destruction of physical biological samples stored at the partner laboratory is not automatically triggered by standard account deletion. Physical samples are handled, retained, and securely destroyed strictly in accordance with the separate DNA Preservation Agreement and applicable biohazard protocols.

5. Account and Memorial Status After Deletion

Deleting an account does not necessarily mean that every record connected with the account can be erased immediately or in every system. The treatment of memorials and related records depends on their status, the services purchased, applicable contractual terms, and legal requirements.

• Public Memorials: A deletion request will generally remove the memorial from public display once the request has been verified and processed.
• Active Paid Services: Account deletion does not automatically create a refund for services already provided, activated, published, or otherwise consumed. Refund eligibility is governed by our Refund Policy and applicable law.
• Reserved or Unpublished Content: Unpublished or reserved content may be deleted as part of the account deletion process, subject to applicable retention requirements.
• Expired Services: Where a memorial or service has already reached the end of its applicable service period, deletion and retention are handled according to the applicable Terms and service rules.

6. Third-Party Services and Payment Providers

RIP.GD uses third-party providers for certain functions, which may include authentication, payment processing, hosting, communications, analytics, or other infrastructure. We do not store complete payment-card details when those details are processed directly by a third-party payment provider.

Where a third party independently controls information, that provider may be subject to its own privacy policy and legal retention requirements. We may transmit an appropriate deletion request to a relevant service provider where required or reasonably necessary, but we cannot guarantee deletion of information that the provider is legally required to retain.

7. Legal Rights and Contact

Nothing in this policy limits any mandatory privacy or data-protection rights available to you under applicable law. Depending on your jurisdiction, you may have rights to request access, correction, deletion, restriction, portability, or other remedies, subject to applicable exceptions and legal requirements.

If you have questions about this policy or wish to submit a deletion request, please use our Contact Form. For security purposes, we may need to verify your identity before completing a request.