Refund Policy

1. Overview

At RIP | Generations Digital, we understand that circumstances change. This Refund Policy explains our practices regarding refunds for memorial pages, virtual gifts, and premium services.

2. Memorial Page Refunds

2.1 Free Memorial Pages

Free memorial pages do not require payment and therefore are not subject to refunds. You may delete your free memorial page at any time.

2.2 Premium Memorial Pages (1-Year and 5-Year)

Premium memorial pages are eligible for refunds under the following conditions:

• Full Refund: Available within 14 days of purchase if no content has been published
• Partial Refund: Available within 30 days of purchase, calculated on a pro-rata basis for unused time
• After 30 Days: No refunds are provided, as the service has been actively used

2.3 Lifetime Memorial Pages

• Within 14 Days: Full refund available if no content has been published
• After 14 Days: Non-refundable due to the lifetime commitment and service costs

3. Virtual Gifts and Tributes

3.1 Digital Flowers, Candles, and Messages

Virtual gifts are generally non-refundable once delivered to the memorial page because they are immediately visible and consumed. However, we may issue refunds in the following cases:

• Technical error preventing delivery of the gift
• Duplicate charge for the same gift
• Gift sent to the wrong memorial page due to our system error

3.2 Refund Requests

Requests for virtual gift refunds must be submitted within 7 days of purchase. We will review each request on a case-by-case basis.

4. Premium Services

4.1 Featured Memorial (TOP Position)

• Full Refund: Available if technical issues prevent the memorial from appearing in the TOP position
• Pro-rata Refund: Available for unused days if you wish to discontinue the service early

4.2 Color Highlight Service

• Non-refundable once applied, as the visual change is immediately visible
• Refund available only in case of technical failure to apply the highlight

4.3 Background Music

• Non-refundable once the music is activated on the memorial page
• Refund available only if the music fails to play due to our technical error

5. Account Balance and Wallet

5.1 Deposited Funds

Funds deposited into your RIP account wallet are generally non-refundable, but you may:

• Use the balance for any services or gifts on the platform
• Transfer unused balance to another memorial page you manage
• Request a refund for unused balance if closing your account (subject to a $5 processing fee)

5.2 Minimum Refund Amount

We do not process refunds for account balances less than $10.00 due to processing costs.

6. How to Request a Refund

To request a refund, please contact us with the following information:

1. Your account email address
2. Transaction ID or order number
3. Date of purchase
4. Reason for refund request
5. Memorial page URL (if applicable)

7. Refund Processing Time

Once a refund is approved:

• PayPal: 3-5 business days
• Credit/Debit Card: 5-10 business days
• Bank Transfer: 7-14 business days

Note: The exact timing depends on your payment provider and financial institution.

8. Chargebacks and Disputes

If you dispute a charge with your bank or payment provider (chargeback) without first contacting us:

• Your account may be suspended pending investigation
• All memorial pages and services may be temporarily disabled
• We reserve the right to charge a $25 chargeback processing fee

9. Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Account hacking or unauthorized purchases
• Serious technical failures on our part
• Service unavailability for extended periods

We will review refund requests outside of our standard policy on a case-by-case basis.

10. Non-Refundable Items

The following items are non-refundable under all circumstances:

• Virtual gifts already delivered and visible on memorial pages
• Promotional or discounted services (unless required by law)
• Services used for more than 30 days
• Completed downloads or exports of memorial content

11. Modifications to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Legal Rights

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws. If you are located in the European Union, United Kingdom, or other jurisdictions with strong consumer protection laws, you may have additional rights beyond those described here.